Ongoing technical support for businesses

Give your workforce access to technical support that’s always there. We’ll keep your business running smoothly with our suite of technology support, operations, and maintenance services, so you can focus on what really matters: Growing your business.

On-site support available

Our team can provide on-site support at your location for laptops, workstations, and mobile devices.

  • Troubleshooting
  • Upgrades
  • Repairs

24/7 access to an omni-channel help desk

Whether end-users need computer support or have a quick question, they’ll have access to our team for direct assistance via telephone, email, and live chat.

Ensure peak productivity

Not only are technology problems frustrating, but they cause unplanned downtime. Equip your team with access to ongoing technical support to maximize uptime, minimize disruptions, and reduce frustration.

Maximize application performance

Ensure your most critical applications are secure and reliably performing at their best with comprehensive application support.

Enhance your security

Boost the security of your endpoints and devices (including work-from-home devices). If not tightly managed, your employee’s remote devices can open your business up to attacks and vulnerabilities.

Back up crucial data

Cloud-to-cloud backup of your email, documents and other critical data.

Support your internal IT staff

Our team can take on tedious IT tasks, so your internal IT can focus on maintaining customer trust.

Easily manage multiple 3rd party vendors

We provide one place to call for support to ease the hassle of dealing with multiple 3rd party vendors.

Automate software updates to reduce vulnerabilities

Staying on top of software updates is key to boosting security, reducing downtime, and ensuring compliance with various regulatory bodies. And nowadays, updates occur much more regularly. 

Not seeing what you need? It’d be impossible to create a cookie-cutter strategy for every business. Schedule a call with us today to discuss your unique needs, no strings attached.

Our technology support services at a glance

  • On-site support
  • Remote support
  • Server installation
  • Network upgrades
  • Servers and storage hardware systems management
  • Compliance reporting
  • Secure firewalls
  • Evergreen Infrastructure

Unique evergreen infrastructure solution

Ampersand provides a range of ongoing technical support services, including our unique Evergreen Infrastructure solution, backed with the complete support of our service delivery organization.

What is evergreen infrastructure?

Our evergreen infrastructure solution is a modern approach to managing IT that ensures operating systems, servers, infrastructure, applications, and hardware are continually kept up-to-date for maximum performance and security. An evergreen infrastructure is key to driving digital transformation and remaining competitive in 2022 and beyond.

Get in touch today

On top of showing you how your technology assets will be deployed, our team will also show you how they’ll be leveraged fully to your benefit and sustained in the long term to ensure they don’t become a liability.

Schedule a call with our team to learn more about our technology support, operations, and maintenance services.

Services

Cloud & IT Migration

Migrating workloads should be done thoughtfully to experience minimal disruption. See how Ampersand can help you end-to-end with various migrations and strategies.

Firewall Management

Complete support for your edge firewall and distributed workforce providing access anywhere, and security everywhere.

Network Management

No business can afford network downtime, we provide full stack network operation and optimization.

Server & Application Management

Whether your application is hosted on a local server or in the cloud, our team can help optimize performance and keep it secure.

Remote & On-Site Support

Our team of expert technicians provide repair & support where you need it, whether remotely or on-site at your location.