Ongoing technical support for businesses
Give your workforce access to technical support that’s always there. We’ll keep your business running smoothly with our suite of technology support, operations, and maintenance services, so you can focus on what really matters: Growing your business.
On-site support available
Our team can provide on-site support at your location for laptops, workstations, and mobile devices.
24/7 access to an omni-channel help desk
Whether end-users need computer support or have a quick question, they’ll have access to our team for direct assistance via telephone, email, and live chat.
Ensure peak productivity
Not only are technology problems frustrating, but they cause unplanned downtime. Equip your team with access to ongoing technical support to maximize uptime, minimize disruptions, and reduce frustration.
Maximize application performance
Ensure your most critical applications are secure and reliably performing at their best with comprehensive application support.
Enhance your security
Boost the security of your endpoints and devices (including work-from-home devices). If not tightly managed, your employee’s remote devices can open your business up to attacks and vulnerabilities.
Back up crucial data
Cloud-to-cloud backup of your email, documents and other critical data.
Support your internal IT staff
Our team can take on tedious IT tasks, so your internal IT can focus on maintaining customer trust.
Easily manage multiple 3rd party vendors
We provide one place to call for support to ease the hassle of dealing with multiple 3rd party vendors.
Automate software updates to reduce vulnerabilities
Staying on top of software updates is key to boosting security, reducing downtime, and ensuring compliance with various regulatory bodies. And nowadays, updates occur much more regularly.
Not seeing what you need? It’d be impossible to create a cookie-cutter strategy for every business. Schedule a call with us today to discuss your unique needs, no strings attached.
Our technology support services at a glance
- On-site support
- Remote support
- Server installation
- Network upgrades
- Servers and storage hardware systems management
- Compliance reporting
- Secure firewalls
- Evergreen Infrastructure
Unique evergreen infrastructure solution
Ampersand provides a range of ongoing technical support services, including our unique Evergreen Infrastructure solution, backed with the complete support of our service delivery organization.
What is evergreen infrastructure?
Our evergreen infrastructure solution is a modern approach to managing IT that ensures operating systems, servers, infrastructure, applications, and hardware are continually kept up-to-date for maximum performance and security. An evergreen infrastructure is key to driving digital transformation and remaining competitive in 2022 and beyond.
Get in touch today
On top of showing you how your technology assets will be deployed, our team will also show you how they’ll be leveraged fully to your benefit and sustained in the long term to ensure they don’t become a liability.
Schedule a call with our team to learn more about our technology support, operations, and maintenance services.
Cloud & IT Migration
Migrating workloads should be done thoughtfully to experience minimal disruption. See how Ampersand can help you end-to-end with various migrations and strategies.
Complete support for your edge firewall and distributed workforce providing access anywhere, and security everywhere.
No business can afford network downtime, we provide full stack network operation and optimization.
Server & Application Management
Whether your application is hosted on a local server or in the cloud, our team can help optimize performance and keep it secure.
Remote & On-Site Support
Our team of expert technicians provide repair & support where you need it, whether remotely or on-site at your location.